Help & FAQs | PerchKind

How do I track my order?

Once your order ships, we will email you tracking information and a link to view the shipment details. You can also visit our Track Your Order page and enter your order number and email to see the latest status.

Can I change or cancel my order?

Contact us as soon as possible with your order number. We will do our best to help before processing begins, but changes cannot be guaranteed after an order is prepared or shipped.

What payment methods do you accept?

The secure payment options currently available for your order are displayed at checkout. Availability may vary by device, delivery location, currency, or order type.

Why did I not receive an order confirmation?

Order confirmations are sent automatically after checkout. Please check your spam or promotions folder and confirm that the email address entered at checkout is correct. If it is still missing, contact us with your name and order details.

Where do I enter a discount code?

Enter an eligible discount code in the promotion field during checkout before completing payment. Unless a promotion specifically says otherwise, only one discount code can be used per order.

How long does delivery take?

Available shipping methods and estimated delivery times are shown at checkout. You will receive a shipping confirmation as soon as your order leaves the fulfillment location.

Why is my tracking not showing updates?

A carrier may need a little time to scan a newly created label. If tracking has not changed for several business days, contact us with your order and tracking numbers so we can help.

What should I do if tracking says delivered but my package is missing?

Check around the delivery location, ask household members or neighbors, and allow until the end of the carrier delivery day. If the package still cannot be found, contact the carrier and then send us your order and tracking numbers.

Can I change my shipping address?

Contact us immediately after ordering. We may be able to update the address before fulfillment begins, but an address cannot usually be changed after a package has shipped.

What if my item arrives damaged?

Contact us promptly with your order number, a short description, and clear photos of the product and packaging. Keep the item and packaging until our team confirms the next step.

How do I start a return?

Review our Shipping & Returns Policy and then contact us with your order number and reason for the return. Please wait for return instructions before sending an item back.

When will I receive my refund?

After an approved return is received and inspected, we will confirm the refund by email. Your bank or payment provider may need additional processing time before the credit appears on your statement.

How do I request warranty help?

Send your order number, product name, a description of the issue, and clear photos through our Contact Us page. Our team will review the information and explain the available repair, replacement, or support options.

How do I clean my bird feeder?

Empty the feeder and follow its care instructions. Clean it regularly, rinse thoroughly, and allow every part to dry completely before adding fresh food. Clean more often during warm or wet weather.

How often should I clean a bird bath?

Replace the water frequently and scrub away algae, seed hulls, and droppings with a dedicated brush. Rinse thoroughly before refilling, and clean more often during hot weather or periods of heavy use.

What should I do if I need a replacement part?

Contact us with the product name, order number if available, and a photo showing the part you need. We will check compatibility and let you know whether a replacement or another solution is available through our Contact Us page.

How can I help keep feeder visits healthy for birds?

Keep seed dry and fresh, remove spoiled food, clean feeding surfaces regularly, and move ground debris away from the feeding area. If you notice sick birds, temporarily remove and thoroughly clean feeders before putting them back out.