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Shipping & Returns Policy
Clear guidance from checkout to return.
Delivery & tracking8–14 business days across Europe and North America.
30-day returnsSimple returns within 30 days of delivery.
Refund updatesRefunds are sent to your original payment method.
Shipping at a Glance
We currently ship to Europe and North America. Standard delivery is estimated at 8–14 business days from the order date. Orders of $60 or more ship free; orders under $60 have a flat $8 shipping fee.
| Delivery Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 8–14 business days | Free on orders $60+; $8 on orders under $60 |
The 8–14 business-day estimate includes order processing and transit time. Tracking details are emailed after shipment.
Order Processing & Tracking
Order processing is included in the 8–14 business-day delivery estimate. Once your order ships, you will receive an email with your tracking number and a link to follow the package. Tracking updates may take up to 24 hours to appear after shipment.
Address Changes & Cancellations
Need to update your shipping address or cancel your order? Please contact us as soon as possible. If your order has not shipped, we will do our best to make the change or cancel it for you. Once an order has shipped, it cannot be cancelled.
Returns & Exchanges
We want you to love your PerchKind purchase. If you are not completely satisfied, you may request a return for most items within 30 days of delivery.
- Items must be unused, in original condition, and in their original packaging.
- Gift cards, digital items, personalized products, and opened bird food are not eligible for return.
- Return shipping costs are the customer’s responsibility unless the item is damaged, defective, or incorrect.
How to start a return
Contact Us
Contact our support team within 30 days of delivery to request a return.
Receive Instructions
We will send your return instructions and return address.
Send Your Return
Pack the item securely and send it back within the timeframe in your return instructions.
After we receive and inspect your return, we will issue your approved refund.
Damaged or Incorrect Items
We are sorry if something is not right. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging whenever possible. We will make it right with the most appropriate replacement, exchange, or refund.
Refunds
Once we receive and inspect your return, we will email you to confirm its status. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may need additional processing time. Original shipping charges are non-refundable.
